Helpful Hints for TOURS R US Guides
- Smile. During welcome, share your name with
everyone. Recognize attending groups: students, teachers, community
members & our supporters.
- Know your subject - Highlight at least 2
facts per room.
- Keep group together. Use guiding gestures
& body language. Smile.
- Speak loudly. Address the back of the group.
- Ask if there are any questions.
- Be aware of other groups. Don't let them
bunch up
- Answer questions politely. If you don't
know something, admit it & refer question to desk.
- Keep your info checklist handy so that you
won't forget important points. If you do forget, smile, and use check
list as a reminder.
- Make sure you say Thank you. Come again.
Politely usher guests to drive way.
Remember: you probably know more than
the guests.
SMILE
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